PetMed Animal Health Center

2400 Gateway Dive
Dubuque, IA 52003

(563)583-8387

www.dbqpetmed.com

HOSPITAL POLICIES

***Due to Covid-19, our hospital policies have changed***

Due to the surge in Covid-19 cases across the country, we are operating as CURBSIDE ONLY**. This is to protect not only our staff members but the clients we interact with every day! Please call us ahead of time for scheduling appointments, refilling medication or purchasing food.

When you arrive at your appointment time, please call us at 563-583-8387 to let us know you've arrived and what vehicle you're in. Our receptionist will then put you on hold for a technician to check you in over the phone. After being checked in, a technician will come out to your vehicle and bring your pet inside. It is very important to bring your pets on a leash or in a carrier due being curbside. The doctor will examine your pet and call you once the exam is completed to discuss the appointment with you. Please have your phone available so we are able to reach you. If possible, we will take your payment information over the phone, otherwise we will come to your card to receive payment.

Due to Iowa State Law, we require that all rabies vaccinations be up to date. This not only complies with the state law but also keeps pets in our care safe and healthy. 

**During euthanasia, clients do have the option to be present during the process. We ask that you limit it to only 2 members of the family and that masks are being worn. Please call when you arrive and we will bring you inside. 

Thank you to our new and current clients for your understanding during this time. We appreciate your support!


Patient Arrival Policy

For the protection of you, the staff and your pets, all animals need to be on a leash or in a carrier when brought in for their appointment. Please make sure your pet's collar is on nice and snug so they can't slip out while walking into the clinic.